Judging Excellence: Users and Carers Making Decisions

The book is divided into 3 sections as follows:

Section 1. outlines the rationale behind handing over the responsibility of judging excellence to patients as a basis for spreading and sharing good practice

Section 2. details eleven case studies which demonstrate the extent to which service providers have responded in imaginative ways to plan and provide services based on patient involvement

Section 3. provides an insightful account on the lessons learnt from using patients as judges of quality and excellence.