Lean Healthcare: Improving the Patient Experience

This is a unique book written by a unique individual. Often in healthcare, we strive to achieve standards and benchmarks. These are based on average or good performance. It means we aspire to a level of care that is often poor quality, delayed and unsafe for many patients. This book tells the inspirational story of a leadership team that adopted transformational goals and set about making them a reality for every patient. This book should be mandated reading for every healthcare leader.
Helen Bevan: NHS Institute for Innovation

The 12 chapters deals with:

• What is Lean?
• We are not Japanese and we do not make cars.
• What would lean healthcare look like?
• The Bolton Improving Care System
• Understanding value
• Learning to see
• Redesigning care
• Delivering benefit
• Making Lean healthcare a daily reality
• Supporting a lean healthcare transformation
• Reflections on learning about Lean

This excellent and highly readable account shows that Lean is much more than the latest fad and can , if taken seriously with a long term perspective transform organisations and the experience of their patients.
Nigel Edwards: NHS Confederation