Healthcare Improvement

The Tool Kit comprise 6 sections dealing with: LEARNING AND TEACHING IN THE WORKPLACE SUPPORTING LEARNING IN THE WORKPLACE REFLECTION IN AND ON THE WORKPLACE ASSESSMENT IN THE WORKPLACE WORKING WITH OTHERS IN THE WORKPLACE DIVERSITY IN THE WORKPLACE ... Read more »

The chapters of the book deal with: what is life coaching? why do we need it? The skills of the coach From the outside in From the inside out coaching in the workplace choosing and using a coach Life coaching and the future ... Read more »

Quality improvement in healthcare continues to attract considerable attention. This is related to the escalating costs of service provision as well as to growing concerns about patient safety. As a consequence considerable efforts as well as costs are being devoted to develop and implement quality i... Read more »

So much research in the history of medicine has been devoted to the development of medicine as a progressive science. The Medicine of the People, however, looks at the medical perceptions of lay people over the last four centuries. Lying at the heart of these perceptions is a set of ideas first f... Read more »

Psychology continues to increase our knowledge and understanding of human endeavours in a variety of areas from education, health, counselling and sports to the work place, shopping, televison and the media. We have much to make use of in understanding life style behaviours and ways in which we can ... Read more »

Stories and folklore have always been part and parcel of the fabric of organisational life. They convey imagined, factual and reflective accounts and offer powerful narratives for connecting and engaging us in exploring and co-creating shared realities. Not surprisingly there is increasing use of... Read more »

In this timely and insightful book Dr Johnathan Stead and Dr Grace Sweeney provide the background, evidence and context of Significant Event Audit (SEA). Moreover, they provide ample practical advice and support on its use, derived from their substantial experience of using, researching and teaching... Read more »

The book comprise 9 chapters as follows: The power of story telling Leadership and management;chalk and cheese Passion with a side salad of process Professional speak Ten great myths of patient and public involvement Seeking stability in an unstable world No boundaries And you ca... Read more »

Three leading edge case studies on early adopters of the EFQM Excellence Model in healthcare ... Read more »

With his book “The Nine Rules?” Andy Ferguson has provided us an invaluable reminder. Namely, that there is a little ‘ invisible ink on our birth certificates’ that reads: Born with the freedom to choose. Responsibility for the consequences of those choices.” His “9 rules” promise us two things: (1)... Read more »

Three Wins: service redesign through flow modelling is based on the story of how a small team of health care professionals re-invented the way they worked in order to deliver: better and higher quality of service for their patients; better working environment through increased motivation and... Read more »

Tools for Change: an invitation to dance provides essential background knowledge and understanding as well as tools and techniques for sustaining organisational change in complex systems. It is based on the premise that the ideas embedded in the theories of living systems provide us with explanation... Read more »

Total Quality Management has commanded considerable empirical attention over recent decades. It has also attracted substantial practical interest and applications in corporate enterprises world wide. The application of TQM practices has dominated managerial practice across business sectors in Jap... Read more »

The use of the EFQM Excellence Model is gaining momentum across the European healthcare sector. In many of these organisations, and particularly in the UK, adoption of the Model has provided tangible benefits in several aspects including corporate governance organisational self assessment an... Read more »

“We seem to have a propensity in business to either make our models far too complex, or think that each one, on its own, can solve all of an organizations’ problems. When Sam met Angie does a stellar job of simplifying the concepts around performance measurement and management and applying them to o... Read more »