A PhD in Health Services Administration from Walden University, USA. The focus of her research was on measuring performance. She has publications in international journals as well as many paper presentations in local and international conferences. Dr Dia has more than 25 years experience in senior managerial positions in hospitals and extensive expertise in educating and training healthcare professionals in management and quality improvement. Dr Dia gained her Master of Public Health and BS in Environmental Health from the American University of Beirut, Lebanon.