The use of the EFQM Excellence Model is gaining momentum across the European healthcare sector. In many of these organisations, and particularly in the UK, adoption of the Model has provided tangible benefits in several aspects including
The sharing of good practice derived from the use of the Model is sustained on a variety of fronts. However, there is a pressing need for an accessible and informative resource that can provide practical help, guidance and explanations to gain maximum benefits from using the Model in the healthcare sector.
In this rich and insightful practical guide, Sue Jackson has distilled the lessons and insights gained from key workers and early adopter organisations to provide essential help and guidance for staff at all levels on the use of the Model. The book provides a wealth of background and detailed accounts on adoption and best practice methods that can be applied in one's own healthcare setting. It conveys with much enthusiasm and clarity the depth and wealth of experience of one of the leading practitioners in the field.