This is a unique book written by a unique individual. Often in healthcare, we strive to achieve standards and benchmarks. These are based on average or good performance. It means we aspire to a level of care that is often poor quality, delayed and unsafe for many patients. This book tells the inspirational story of a leadership team that adopted transformational goals and set about making them a reality for every patient. This book should be mandated reading for every healthcare leader.
Helen Bevan: NHS Institute for Innovation
The 12 chapters deals with:
This excellent and highly readable account shows that Lean is much more than the latest fad and can , if taken seriously with a long term perspective transform organisations and the experience of their patients.
Nigel Edwards: NHS Confederation